Webcentral
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"We migrated Webcentral's Microsoft exchange customers to Open Xchange with above 89% retention rates achieving a gross margin contribution of 90% For the record... best practice is 85% retention for migrations so I am impressed with ShuttleCloud exceeding market benchmarks. A stoic dev team with impeccable patience. Very grateful, thank you and well done."
Challenge
Webcentral, a leading Australian web hosting provider, had been offering Microsoft 365 (MS365) as their primary email solution for a decade. However, they were planning to launch a new on-premise email platform, OX, and needed a seamless solution to migrate their existing user base. Additionally, a portion of their users were on an essential MS365 plan that wouldn't carry over, adding complexity to the migration process.
Solution
ShuttleCloud partnered with Webcentral to develop a user-friendly email migration strategy. This strategy addressed the key challenges:
- Migrating from MS365
ShuttleCloud leveraged the Microsoft Graph API to automate the provisioning of new OX accounts, mirroring existing MS365 accounts. - Legacy Email Platform
The solution was designed to accommodate users on the legacy platform, ensuring a smooth transition for the entire user base. - User Acclimation
To minimize disruption, the migration process included a short period (a few days) where users could access both their MS365 and OX accounts simultaneously, allowing them to familiarize themselves with the new platform. - Phased Rollout
Webcentral aimed to finalize the migration solution within four weeks and launch it a month later. This eight-week timeframe allowed for a gradual rollout, minimizing user impact.
Results
The ShuttleCloud-powered migration solution provided Webcentral with a seamless and efficient way to transition users from MS365 and the legacy platform to their new OX email system. This resulted in:
- Reduced User Disruption
The user-friendly migration process minimized confusion and downtime for Webcentral's customers. - Simplified Management
By automating account provisioning and leveraging existing APIs, Webcentral's IT team was able to focus on other critical tasks. - Successful OX Launch
The smooth migration ensured a successful launch of Webcentral's new OX email platform.
Partner with us!
The Webcentral case study exemplifies ShuttleCloud's expertise in providing secure and user-friendly email migration solutions. We can help you seamlessly transition your users to a new email platform, regardless of their previous platform or specific needs. Or we can help with a large number of email challenges.
Contact ShuttleCloud today to discuss how we can simplify your next email migration project.